Mahi Caterers ("we," "us," "our") operates this application to allow customers to place, track, and manage orders for our products. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.
1. Business Information
Mahi Caterers
10/B, Janakpuri Society, Manjalpur, Vadodara, Gujarat, 390011, India
Email: keyurpatel259.kp@gmail.com
Phone: +91 9925557925
2. Information We Collect
When you use our app, we collect:
- Account information: customers' full name and mobile number, used to create and verify customer accounts. Owner accounts use an email address and password for sign-in.
- Order information: items ordered, quantities, customization and packaging choices, delivery date, payment option, and payment records.
- Communication data: the one-time password (OTP) sent by SMS to verify your mobile number when signing in or creating a customer account, and order-related WhatsApp messages (order confirmation, delivery, and cancellation updates).
We do not collect information beyond what is needed to process and fulfil your order.
3. How We Use Your Information
We use your information to:
- Create and secure customer accounts, including verifying mobile numbers via OTP.
- Process, prepare, and deliver your orders.
- Send order confirmation, delivery, and cancellation updates through WhatsApp.
- Maintain records for billing, invoicing, and legal/tax compliance.
4. How We Share Your Information
We do not sell or rent your personal information. We share it only with:
- 2Factor, our SMS provider, to deliver one-time passwords to your mobile number.
- WhatsApp/Meta, to deliver order-status messages, subject to WhatsApp's own privacy practices.
- Service providers who help us operate the app, including hosting, database, and authentication providers, solely to the extent necessary to provide the service.
- Legal authorities, where required by applicable law.
5. Data Retention
We retain your account and order information for as long as your account is active and as needed to meet our legal and accounting obligations.
6. Your Rights
You may:
- Request a copy of the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data, subject to our legal obligation to retain order/billing records for a reasonable period.
To exercise these rights, contact us at keyurpatel259.kp@gmail.com.
7. Data Security
We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
8. Children's Privacy
Our services are not directed to children, and we do not knowingly collect information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
10. Contact Us
For any questions about this Privacy Policy, contact:
Mahi Caterers
10/B, Janakpuri Society, Manjalpur, Vadodara, Gujarat, 390011
Email: keyurpatel259.kp@gmail.com | Phone: +91 9925557925